FAQs

FAQ

Where can I contact you with questions?

Please email us at remlifestyle@outlook.com

How long does shipping take?

Shipping can take between 5-9 business days. Please keep in mind delivery & processing times may be impacted by delays due to Covid-19.

What is your return and exchange policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. To start a return, you can contact us at REMlifestyle@outlook.com.  Items sent back to us without first requesting a return will not be accepted.

Refund policy – REM Lifestyle

What if my product comes damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Where do I return my package?

Please return your item to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

*Please include the return slip provided.